The best solutions are always a win-win, and it is an important way for negotiating scenarios of everyday living that when the chips are down, you have the best tools in your toolbox for getting what you want, covering face-to-face, emails, and telephone. So here are some simple short tips that might be helpful.
Face to face:
If it is, you bought something on craigslist and want to be negotiating a better price. You can point out some flaws and say, ” I really like this but am not quite willing to spend this much ” I think it needs a bit more to get this to what I would like to pay: Would you take? Then give a price; it can even be 20%-50% lower, but you can start the price negotiations.
Emails and dealing with customer service:
Suppose you find that you are trying to get something from a company that you hope to get that refund for a company like eBay or Amazon. It is best to write a friendly tone about getting a refund and list why. However, it never goes well if a threat is made initially, like writing a bad review or threatening to dispute with your bank. If in sending the email and they don’t give you the answer you are looking for, try-try again, rephrase and explain more why, and that you would appreciate this, etc. More success stories are given when the person on the other side sees your email as courteous. If you get what is expected, it is nice to give them a good review as a thank you.
Telephone Tips:
Everyone knows how frustrating to try and call customer service lines as it can also be part of negotiating what you want to get out of the call. You finally reach a live agent after prompts, and it sounds like your situation is not going in your favor after trying to get additional services or a better deal. They stick to a script and price when dealing with cable or mobile companies. Always ask if they can do any better with the price, even prepare by getting their competitors’ ads and mentioning them. If you can’t get someone to budge and are paying a monthly subscription, you can ask to transfer to cancellations. Usually, that is when they are authorized to pull out the stops and give you their bottom dollar. This mainly works with utility, mobile, cable, or any company they have to transfer you to cancel your services.
Overall, the main takeaway is always being kind and courteous will go far if you are hard-charging or abrasive, even if you have the right to be. Chances are the other side may dig in. Indeed, there are times to show you are mad to get what you want. However, it is best to start by being cautious and respectful.
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